Orders and Returns

BabyFirst Return Policy

Items purchased from the BabyFirst Store (www.shop.babyfirst.com) can be returned within 30 days of the delivered date for a full refund. The refund will be issued after the product is returned to the company and approval is made by our team. For a full refund, the item cannot:

- Show any sign of usage. 

Items returned after 30 days but before 90 days will receive a BabyFirst Store credit. The BabyFirst Store does not accept any returns or exchanges after 90 days of purchase.

All purchases must be returned in original condition at the time of purchase, in the original unopened packaging within 30 days of the delivery date, must include the original packing slip and may only be returned if found to be defective.

Shipping costs will not be refunded. 

In the case of tracking number provided by the shipping carrier is shown as delivered to the address provided by the customer during the checkout process, BabyFirst Store will only reship or issue a store credit for the amount of the product only, should the customer state they have not received. BabyFirst Store will not issue refunds in those cases.


Return Labels

If you would like to make a return or exchange, please email us at shop@bf-tv.com, and request a return label. A return label is only issued if the item is defective or if the wrong item was received. 


Preparing your return:

  • To expedite your return/exchange, please ensure either the original packing slip or your order number is included in your return package for accurate processing.
  • Pack and tape your package securely.
  • Affix the return shipping label to the outside of the package.
  • For tracking purposes, it is important that you ship your package via FedEx or insured USPS Parcel Post. (We cannot accept C.O.D.) Please ensure your return package has either a tracking number or confirmation number for your security.
  • The BabyFirst Store will not be responsible for return shipping cost, in most cases.


Return Address:

Returns should be mailed to:

BabyFirst TV
17203 S Broadway St.

Gardena, CA



You can contact us directly through the link on our website; our team will contact you back within three business days.

For further questions, please email us at shop@bf-tv.com or 833-BABY1ST (222-9178)


Phone Orders

For the security of our customers, we cannot take payment information over the phone at this time. If you need assistance navigating our site, please give us a call! We will be more than happy to help.  

You can call us at 833-BABY1ST (222-9178) Monday to Friday from 9:30 am to 5 pm PST.